University Library > Library Surveys > Library Student User Feedback

2004 UWW University Library Student User Feedback

Approximately 20% of students from each class were randomly selected to participate by email: 212 out of 1957 randomly selected students responded - 10.8% return rate.

Responses: % = percent of total returned (212); (%) = percent of class responded

28% (17%) First-Year Student 16% (8%) Sophomore 22% (12%) Junior 20% (8%) Senior 7% (6%) Grad 6% Other
(60 out of 360) (34 out of 432) (46 out of 395) (43 out of 516) (15 out of 259) 14

My major is:

                    

I am a Distance Ed Student: (I live 30+ miles from campus and my classes don't meet on campus):

3% Yes |  89% No | 8% N/A

  Fall 2003 Spring 2004 Total % requiring paper
Number of courses I took or am taking
Number of courses from the previous line for which I need(ed) to write at least one research paper
Total Number of research papers required of me during

Did/will you use the University Library and its resources to do your research?

88% Yes | 12% No

If you answered No, what did/will you use to complete your research?

11% another UW campus library | 33% a public library | 93% Internet search engine (like Google) |

 11% Other (write in):

A librarian provided instruction to at least one of my classes within the most recent two semesters:

46% Yes | 54% No

If you answered Yes, was the instruction helpful/useful in doing work for your classes?

87% Yes | 13% No

I use the library most often at this time:

6.9% 8am - Noon | 30.7% Noon - 6pm | 41.6% 6pm - 10pm | 9.4% 10pm - Midnight | 9.9% I never use the library | 1.5% N/A

Below are two tables: the first one is about coming into the library to use its services and resources, the second is about using the library's services and resources from computers that are not in the library, e.g. from your home or office computer.

INSIDE THE LIBRARY, I use the library for:
How often?
3+ times/week
1-2 times/week
2-3 times/month
1-3 times/semester
never

Study space

 9.4% 14.9% 12.9% 29.2% 31.2%
Group Work
  1.5% 6.4% 13.9% 44.6% 30.7%
Socializing
 0% 0.5% 3.0% 5.4% 85.6%
Email
 6.4% 6.9% 5.0% 16.3% 61.9%
Research for papers
 3.0% 9.4% 21.3% 51.5% 13.9%
Writing/printing papers
 6.4% 10.9% 14.4% 19.8% 46.5%
Searching Andersen Library catalog
 3.0% 8.9% 13.9% 32.7% 38.1%
Books (print & electronic)
 3.5% 6.9% 13.9% 38.6% 33.7%
Videos/DVDs
 0% 1.0% 2.5% 15.8% 76.2%
Online Databases (e.g. EbscoHost, WilsonWeb, ProQuest)
 3.5% 8.9% 13.9% 28.2% 43.1%
Journals (print and electronic)
 3.0% 7.9% 15.8% 31.2% 39.1%
 Course Reserves
 2.0% 8.9% 12.9% 32.2% 41.6%
Internet - for research (free sites) 
 5.0% 11.9% 11.4% 21.8% 47.5%
Internet - for non-academic use (free sites) 
 4.0% 8.9% 10.4% 16.3% 56.9%
Pleasure reading (McNaughtons, newspapers, popular magazines, etc.)  
 0% 3.5% 2.5% 10.9% 78.7%
Getting materials from other libraries 
 0.5% 0.5% 2.5% 14.4% 78.7%
Getting help from library staff 
 1.0% 1.0% 6.4% 36.1% 53.0%

 

NOT IN THE LIBRARY, I use the following library resources:
How often?
3+ times/week
1-2 times/week
2-3 times/month
1-3 times/semester
never
Research for papers
 4.5% 9.4% 27.7% 34.7% 19.3%
Searching Andersen Library catalog
 3.0% 8.9% 21.8% 30.2% 31.2%
Books (print & electronic)
 2.5% 5.9% 13.9% 31.7% 40.1%
Online Databases (e.g. EbscoHost, WilsonWeb, ProQuest)
 5.9% 9.4% 24.3% 24.8% 31.2%
Journals (print and electronic)
 5.4% 7.4% 17.3% 26.7% 37.6%
 Course Reserves
 4.0% 12.4% 19.3% 23.3% 35.6%
Internet - for research (free sites) 
 20.3% 13.4% 15.8% 16.3% 28.7%
Internet - for non-academic use (free sites) 
 34.2% 8.9% 6.4% 9.9% 35.1%
Pleasure reading (Newspapers, popular magazines, etc.)  
 10.4% 8.4% 6.9% 11.9% 56.4%
Getting materials from other libraries 
 2.5% 1.5% 3.5% 12.4% 74.8%
Getting help from library staff 
 0% 2.0% 3.5% 10.9% 78.7%

Further comparing those that never use resources inside the library to those that never use library resources outside the library shows 11.3% never use any UWW library resources.

When I need help finding information I: (Please indicate which one you typically use first, then second etc.).

Rank Order
  
Ask at Circulation Desk
Ask at the Periodicals Help Desk (lower level/1st floor)
Ask at the Reference Desk (main level/2nd floor)
Ask a fellow faculty/staff member
Don't ask at all
Other: (write in)

Please rate your satisfaction with the library's services and resources, using this scale:

SA=Strongly Agree A=Agree Somewhat N=Never Use/Not Applicable D=Disagree Somewhat SD=Strongly Disagree

 
SA
A
N
D
SD
The library staff is readily available, courteous, professional, and inviting.
  27%

55%
13%
5% 0%
The staff has knowledge and expertise to help me. 27% 55% 16% 2% 0%
The library's non-electronic resources (books, videos, print journal articles, etc.) are easily found and readily accessible. 15% 52% 23% 8% 2%
The library's electronic resources (databases, e-reserves, etc.) are easy to find and use. 26% 53% 12% 8% 2%
Library resources (books, databases, videos, journal articles, etc.) provide the information I need for my class-related assignments and research. 15% 64% 16% 4% 0.5%
Obtaining materials from other libraries fast and easy enough to meet my needs. 11% 34% 46% 8% 0.5%
Equipment (photocopiers, VCRs, scanner, computers, printers, laptops, etc.) in the library is functional. 16% 44% 34% 6% 0.5%
Computers in the library are set up with the software I need to use. 23% 49% 24% 3% 0.5%
I can find what I need on the library's web pages easily. 17% 56% 14% 12% 1%
Study space in the library is readily available, quiet, and conducive to study. 22% 48% 17% 10% 3%
Group study rooms are readily available and facilitate group work for my classes. 13% 43% 38% 4% 1%
The library is clean, well-maintained, and comfortable physically. 34% 51% 7% 7% 0.5%