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Troubleshooting Guide

 

Cookies

A cookie error message generally indicates that you have set your browser preferences to not accept cookies. Follow the instructions below to accept all cookies. This should fix the problem. If it does not, please e-mail Patty Fragola, the Library Automation Manager, or call her at (262) 472-5673. Be sure to mention the exact text of the error message(s) you are receiving, and the point at which you are receiving it.

To remove cookies, you will now need to clear cookie cache manually.

Included here are instructions for changing your cookies settings and clearing your cookie cache in Internet Explorer and Mozilla Firefox.

Accept Cookies

Internet Explorer

  • On the Internet Explorer browser bar, choose ToolsInternet Options.
  • Select the Privacy tab → Advanced...
  • Check Override automatic cooking handling.
  • Under both First- and Third-party Cookies, mark either the Accept or Prompt radio button. The Accept option provides for smoothest service, but is less secure.
  • Check Always allow session cookies.
  • Click on OK twice at the bottom to close the windows.

Firefox

  • On the Firefox browser bar, choose ToolsOptions.
  • Select Privacy from the left-hand menu if it is not already selected.
  • Select Cookies from the right-hand menu.
  • Check Allow sites to set cookies.
  • Click on OK at the bottom of the window to close the Options window.

Clear Cookie Cache Manually

Internet Explorer

  • On the Internet Explorer browser bar, choose ToolsInternet Options.
  • In the General tab (default), select Delete Cookies... in the Temporary Internet Files section.
  • Select OK twice at the bottom to close the windows.

Firefox

  • On the Mozilla Firefox browser bar, choose ToolsOptions.
  • Select Privacy from the left-hand menu if it is not already selected.
  • Select Cookies from the right-hand menu.
  • Click on Clear.
  • Optionally, select Until I close Firefox from the Keep Cookies menu.
  • Click on OK at the bottom of the window to close the Options window.


EZProxy Server & Firewalls

Occasionally, people have difficulty successfully logging in to the proxy server to gain off-campus access to library resources. This is usually due to firewall or browser issues. Try these solutions:

  1. Clear browser cache and cookies.
  2. Try another browser or switch to incognito/private browsing mode
  3. Start your search from https://libproxy.uww.edu:9443/login?url=http://library.uww.edu/
  4. Try using the campus Virtual Private Network (VPN):
    • http://vpn.uww.edu and logging in with your campus Net-ID, then go to the Library web site and retry the database link.
    • If you are using the CISCO AnyConnect VPN client you will be asked to authenticate again before accessing our online resources. You do not have to log out of the client, simply enter your Net-ID and password.
    NOTE: If you are using the web-based VPN, make sure to remain in the VPN frame in your browser or use the address bar within the VPN frame to open a new tab.
  5. Contact your system administrator to determine if they may be blocking VPN or proxy access.

If the steps above do not resolve the issue, fill out the Off-Campus Troubleshooting form so we are able to diagnose the problem.
Or for immediate assistance please contact a reference librarian at (262) 472-1032, by email or chat or in person at the Library's Reference Desk.



D2L & Long URLs

Desire2Learn™ cannot handle long URLs and sometimes breaks them up, causing the links to be unusable. The way to solve this problem is to make the URL shorter.

One website that does this is http://tinyurl.com. How it Works: Enter a URL with the proxy server coding attached in the text field provided and click on the Make TinyURL! button. The free service then creates a very small URL that will not break into smaller sections and never expires.

For example: The 252 character https://libproxy.uww.edu:9443/login?url=http://gateway.proquest.com/openurl?
ctx_ver=z39.88-2003&res_id=xri:pqd&rft_val_fmt=ori:fmt:kev:mtx:journal&
amp;genre=article&rft_id=xri:pqd:did=000000388809101&svc_dat=xri:pqil:
fmt=text&req_dat=xri:pqil:pq_clntid=3852
transforms into the 23 character http://tinyurl.com/levf.

Location

Andersen Library
University of Wisconsin-Whitewater
800 West Main Street
Whitewater, WI 53190-1790

Contact the Library

Circulation Desk: 262-472-5511
Reference Desk: 262-472-1032