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Frequently Asked Questions

 

General

  1. What are the Library hours?
  2. Do you have any area that is quiet in the Library? The main (second) floor is always noisy with the alarm going off and people talking.
  3. Do you have books to read for pleasure?
  4. Can I renew books without coming to the Library?
  5. Does the Library have a color printer or a color copier?
  6. Does the Library have public scanners?
  7. Can I make photocopies in the Library? How much does it cost?
  8. Can I make transparencies at the Library?
  9. Does the Library have a fax machine I can use?
  10. What is the Library's cell phone policy?
  11. Is there a public pay phone in the Library?
  12. What are the hours of the cafe in the Library? What types of items are available there?
  13. Can I get my thesis bound at the Library?
  14. How can I learn how to use the Library's electronic resources - Research@UWW, the databases, etc.?
  15. Can I e-mail search results from online databases such as Academic Search Complete?
  16. What is Find It?
  17. What is Citation Linker?
  18. Does the Library have course syllabi available?
  19. Does the Library provide proctoring for exams?

Directions

  1. Where are the Communication Department offices?
  2. Where is the Computer Help Desk?
  3. Where is the Center for Students with Disabilities office?
  4. Where is the University Honors Program office, the Undergraduate Research Program office, and/or the Student Success Center?
  5. Where is the Academic Support Center’s Library satellite?
  6. Where is the Office of Research and Sponsored Programs?
  7. Where is the Whitewater public library?

Donations

  1. How can I donate books and audio-visual materials to the Library?
  2. Can I donate magazines to the Library?
  3. Can I find out how much my donated books are worth, for tax purposes?

Journals

  1. How do I find out whether you have a particular journal available electronically?
  2. Do you have a listing of journals available on the ground floor, and a system to locate them by the numbered shelves?
  3. Can I cut pictures out of older magazines in the Library?

Remote Access

  1. How can I see what books and media the Library has when I'm off-campus?
  2. Can I access the online databases such as ProQuest Newsstand (ProQuest) or PsycInfo (EBSCOhost) from off-campus?
  3. I am a distance education student. Can I access Library resources without having to come to campus?

Reserves

  1. How can I check the online library catalog to see what my professor has on reserve for my class? Is my reserve item available electronically?

Borrowing Materials

  1. As a UW-Whitewater student, can I check out materials from other University of Wisconsin libraries?
  2. What is UB (Universal Borrowing)?
  3. What is ILLiad?

Using Library Computers

  1. Can anyone use the computers in the Library?
  2. Can I read my e-mail in the Library?
  3. Can I do word processing in the Library?
  4. Can I listen to CDs or Web sites with audio on a Library computer? Do you have headphones for the computer?
  5. I forgot my flash drive. How can I save my document?
  6. Does the Library have laptop computers available for checkout?
  7. Do I have to pay for printing at the Library?

Wireless Access

  1. How do I configure my personal laptop computer so I can connect to wireless access in the Library?
  2. Can I connect to wireless in the Library if I am not affiliated with the university?
  3. Can I print from the wireless network using my personal computer?

General

  1. What are the Library hours?

    The Library is open 105.5 hours a week during the academic year. For details of Library hours, click on hours from the Library's home page. Note that our hours differ during exams, holidays, intersessions, and summer.

  2. Do you have any area that is quiet in the Library? The main (second) floor is always noisy with the alarm going off and people talking.

    The main (second) floor is where Circulation and Reference services are located, and it is also the Library's "talking" floor. Group study is encouraged on this floor. To find a quiet place to study, go to the ground (first) or top (third) floors. These are quiet study floors.

  3. Do you have books to read for pleasure?

    Yes, we do. The Browsing Books Collection is a collection of leased current best sellers in fiction and non-fiction, and is intended to provide recreational reading for the campus community. It is located near the Food for Thought cafe, directly past the main entrance of the Library. Generally these titles are not added to the Library's main collection. Audio books are also located near this collection. Fiction located elsewhere in the Library can be found through Research@UWW. See also the directions to the Whitewater public library, below.

  4. Can I renew books without coming to the Library?

    Yes, you can. Open Research@UWW. Click Sign In, found in the upper right corner. Sign in with your NetID and password (same as your email). Click on My Account, found in the upper right corner. The system will display a list of titles you have checked out. Check the box in front of the title(s) you want to renew and then click the Renew Selected link. If someone else has put a HOLD on the item, or if you have reached the maximum number of times you can renew the item, or if your item is already past due, the renewal will not go through. Also, if the title is a multi-volume set, you will not be able to renew online. More information on circulation policies is available on the Web.

  5. Does the Library have a color printer or a color copier?

    The Library has a color printer located at the Circulation Desk. To print a page or document in color, choose Color Pay at CircDesk from the computer's print menu. (NOTE: The default for color printing is two-sided. For single-sided printing, choose Color Pay at CircDesk from the print menu, then click the Properties button and change the duplex printing option to Off.) Then go to the Circulation Desk to pick up and pay for your pages. The cost is $1 per page for 8.5 x 11, and $2 per page for 11 x 17. You can pay either in cash or Purple Points. Color printing is also available in the Media Lab, located in the Andersen Computer Lab on the first floor of the building.

    The Library also has a color copier located at the Circulation Desk. The cost is $1 per page for 8.5 x 11, and $2 per page for 11 x 17. You can pay either in cash or Purple Points. The campus Quick Copy Shop, located on the lower level of Moraine Hall, can also provide color copies for a cost.

  6. Does the Library have public scanners?

    The Library has several scanners available for public use. On the main (second) floor, there are three high-speed scanners located across from the Reference Desk, and three more scanners are located near the windows in the group study area past the Curriculum Collection. There is a scanner on the first floor in the Current Periodicals area, and two scanners in the Periodicals Microform room, also on the first floor. On the third floor, there are three scanners: one in Room 3103 to the left of the main stairwell, and two in Room 3102 (the large room with purple carpeting). You will need to bring either a CD-RW disk or a flash drive to save your work. The Adobe Acrobat Professional and Adobe Photoshop CS software programs are available for use with most of these scanners. The three BookScan Stations across from the Reference Desk include document feeders, and allow you to scan directly to General Access Printers, to email or directly to Google Drive. The Library also has a limited number of hand-held scanners available for 4 hour checkout, in-library use only. The Media Lab, located in the Andersen Computer Lab on the first floor of the building, also provides scanning capabilities.

  7. Can I make photocopies in the Library? How much does it cost?

    Yes, you can. We have a copy machine, located just past the Circulation Desk on the main floor of the Library. The photocopies are black and white. To make color copies, see question #5, above. The copy machines are coin-operated, and copies are 10 cents each. Exact change is not needed; you may use any denomination of coin or a $1 or $5 bill. Purple Points and credit cards are not accepted.

  8. Can I make transparencies at the Library?

    The Library's color printer can be used to make transparencies. The cost is $2.50 each, which includes the cost of the color printing ($1) and the cost of one transparency sheet ($1.50). You also have the option of providing your own transparency sheets for printing; however, to protect our machine, Library staff must first see the box your transparencies came in and it must say "for laser printers and copiers" or something similar. The University Bookstore also has facilities that you can use to make transparencies for a cost, and the campus Quick Copy Shop can also make transparencies for a cost.

  9. Does the Library have a fax machine I can use?

    No. However, the Information Center in the lobby of the University Center has a public fax machine, which is available during the Center's open hours. UW-Whitewater faculty, staff, and students, as well as public patrons, can send a fax from this machine at a cost of $1 per page, plus a free cover sheet. Receipt of faxes at this machine is restricted to UW-Whitewater faculty, staff, and students only, and the cost is $1 per page. Contact the Information Center at 262-472-1170 if you have questions.

  10. What is the Library's cell phone policy?

    Respectful cell phone use is allowed on the main floor, and cell phone ringers should be turned low while on this floor. Cell phones cannot be used on the first or third floors, as these are quiet study floors. Cell phone ringers should be turned off while on these quiet floors.

  11. Is there a public pay phone in the Library?

    No, there is no public pay phone in the Andersen Library building. Pay phones on campus available for public use are located in the lobby of the Williams Center and outside the Student Athletic Complex, which is near Perkins Stadium. However, there is a campus phone on the first floor of Andersen Library, near the vending machines. You can dial campus phone numbers by simply pressing the last four digits of the phone number. You can also make local (non-long distance) calls by first pressing "9" for an outside line. To make a toll-free (800) call, press "9" for an outside line, then 1 + 800 + the 7-digit number. To call Fort Atkinson, press "9" for an outside line, then 1 + 920 + the 7-digit number.

  12. What are the hours of the cafe in the Library? What types of items are available there?

    During the regular fall and spring semesters, the hours of the cafe are 8:45 a.m.-2:00 p.m. and 4:30 p.m.-8:00 p.m. Monday through Thursday, and 8:45 a.m.-2:00 p.m. on Friday. Items available include sandwiches, salads, chips, and more, as well as assorted beverages. For more information, see the Dining Services web site.

  13. Can I get my thesis bound at the Library?

    Yes, you can. The Library sends materials to a commercial bindery on an irregular basis. We'll be glad to include your thesis, provided that you are responsible for the cost. For additional information, contact the Periodicals Department at 262-472-5575 or e-mail: serials@uww.edu.

  14. How can I learn how to use the Library's electronic resources - Research@UWW, the databases, etc.?

    The best way is by asking a reference librarian. If you are in the Library, stop by the Reference Desk and a librarian will be glad to assist you. If you are not in the Library, you can contact a reference librarian by phone at 262-472-1032 or by e-mail or chat. Reference hours are posted on the Web. There are also online user guides available for various library resources.

  15. Can I e-mail search results from online databases such as Academic Search Complete?

    Yes, you can. Most of the Library's online databases, such as Academic Search Complete (EBSCOhost®), have e-mail, save, and print options within the database, and also support "marking" so you can mark several citations and then e-mail, save, or print them as a group. When e-mailing, a full e-mail address is required (e.g., Smithzz23@uww.edu) even if you are working from on-campus, because you are informing a remote host where to e-mail the results. To e-mail, save, or print search results from a database without these options within the database, use the e-mail, save, and print functions from within your Internet browser.

  16. What is Find It?

    The Find It (SFX®) software enables users to link from an article citation in one database to the full text of the article in other Library databases. When a user finds an article citation in a Library database that doesn't include the full text, the Find It button may appear (in some databases, a link such as Searching for Full Text? may appear instead). Clicking on the button or link will launch a menu of options showing where the full text is available. When full text is not available online but is available in print or microform in the Library, the user can then search for the journal in Research@UWW. If the Library doesn't have a source for full text, the user can link directly to the ILLiad interlibrary loan service to borrow the article from another library. After logging in, the ILLiad form will be filled out automatically so the user can simply review and submit the request. For more information on ILLiad, see What is ILLiad?, below.

    For more information on Find It, including a list of the Library databases that use the Find It software, see How to Use Find It: Frequently Asked Questions. An online user guide, How to Use Find It & Citation Linker, is also available.

  17. What is Citation Linker?

    Citation Linker is related to Find It (see What is Find It?, above). If you have a citation for an article and want to know if the Library has access to the source periodical, typing the citation information into Citation Linker and clicking the Find It button will search our online Library databases as well as our print holdings for that periodical. A menu of options will launch showing whether the Library has access to that periodical online full text in a database, in print or microform in the Library, or not at all. Finding the specific article is sometimes possible as well, if the periodical is available in an online Library database. To use, click on the Articles/Databases tab on the Library's home page, then on Citation Linker. Search for a citation using the Article tab by completing as many boxes as possible, the minimum being the Journal Title or ISSN box, as well as a date. For more detailed instructions, see the How to Use Find It & Citation Linker online user guide.

  18. Does the Library have course syllabi available?

    New syllabi are posted on the university's Integrated Course Listing. If older electronic syllabi are available, they can also be accessed through this system. Search for the course you want, then open the class schedule to see if a syllabus is available. The Library does not have hard copies of these electronic syllabi. The Library’s Circulation Desk does have hard copies of some syllabi not made available online. For an older course syllabus not available at the Library or online, contact the department in which the course is or was taught. If the department does not have a copy, contact Karen Weston, University Archivist (voice: 262-472-5520, e-mail: archives@uww.edu), to see if a copy is available in the university archives. Always contact the course department before contacting the Archivist.

  19. Does the Library provide proctoring for exams?

    Beginning in January 2013, the Library will not proctor exams, as we are unable to provide a dedicated quiet space for the exams and staff for proctoring. The university’s Testing Office will proctor exams, for a fee, for UWW students and non-UWW students, between 7:30 a.m.-4:00 p.m. Monday through Friday. Contact Joanne at the Testing Office at 262-472-5613 to reserve a timeslot. The Whitewater Public Library will proctor exams as well. Contact the public library at 262-473-0530.

Directions

  1. Where are the Communication Department offices?

    Communication Department offices are located on the first floor of the Andersen Library building. Enter the building on the north side (facing McGraw Hall), using the middle entrance marked #4. Walk down the hall, and the offices are on your left.

  2. Where is the Computer Help Desk?

    The Computer Help Desk is located near the Center for Students with Disabilities office in the Andersen Library building. Enter the building from the mall entrance, marked #13, closest to Hyer Hall and the Help Desk will be directly in front of you on the right. If you enter the building from the mall entrance closest to the Library, marked #12, turn left and the Help Desk is at the end of the hallway on the right, across from CSD.

  3. Where is the Center for Students with Disabilities office?

    The Center for Students with Disabilities office is located in the Andersen Library building near the Computer Help Desk, in Room 2002. Enter the building from the mall entrance, marked #13, closest to Hyer Hall and CSD will be directly in front of you on the left. If you enter the building from the mall entrance closest to Andersen Library, marked #12, turn left and CSD is at the end of the hallway, across from the Computer Help Desk.

  4. Where is the University Honors Program office, the Undergraduate Research Program office, and/or the Student Success Center?

    The University Honors Program, Undergraduate Research Program, and the Student Success Center—Library, are located in Room 2115 in the Library. Look for the glass "storefront" entrance in the back of the main floor of the Library. Please note that the hours of these offices are not the same as those of the Library itself. For more information, contact the office in which you are interested.

  5. Where is the Academic Support Center’s Library satellite?

    The Andersen Library satellite of the Academic Support (Tutoring) Center is located in Room 2120 in the Library. The entrance is in the back of the main floor of the Library. Please note that the hours of this office vary, and are not the same as the Library itself. For more information, contact the Academic Support Center at 262-472-1230, or view their website.

  6. Where is the Office of Research and Sponsored Programs?

    Research and Sponsored Programs is located on the second floor of the Andersen Library building. To reach this office, enter the building on the east side (facing Prairie Street). Use the entrance marked #8 on the southeast corner. Research and Sponsored Programs is up the stairs; at the top of the stairs, the office is on your left. There is no elevator. Students unable to use the stairs should come to the Library's Circulation Desk and request to be let into that section of the building through a fire door.

  7. Where is the Whitewater public library?

    Whitewater's Irvin L. Young Memorial Library is located at 431 West Center Street. Go south on Prairie Street and cross Main Street (Hwy. 12) at the lights. Go one block and turn left onto Center Street. After you cross Franklin Street, the Library is on your right. UW-W students living in Whitewater (including the residence halls) can obtain library cards at the public library by providing proof of local residence (such as a telephone bill or letter with your Whitewater address on it); a photo ID such as a driver's license is also required. The Library's online catalog is also available.

Donations

  1. How can I donate books and audio-visual materials to the Library?

    The Library gratefully accepts donations of books and audio-visual materials. Donations are reviewed by Library staff and are either added to the Library's collections or offered for sale at the continuous Library Book Sale on the main floor of the Library. Proceeds from the book sale are used to support the collections and services of the Library. Gifts may be dropped off between 8 a.m.-4:30 p.m. Monday through Friday at the Library's Technical Services Department. Please contact Technical Services (voice: 262-472-5575 or e-mail: WieseMM25@uww.edu) if you have a large number of items to donate or if you have any questions.

  2. Can I donate magazines to the Library?

    If you have magazines you'd like to donate, please contact Sharon Knight (voice: 262-472-5515, e-mail: knights@uww.edu). Due to the complexities of handling and processing magazines, the Library is not usually able to accept donations of these items.

  3. Can I find out how much my donated books are worth, for tax purposes?

    Library staff are not able to appraise donations. We can, however, provide you with a letter acknowledging the number of volumes donated, such as: 50 hardcover books. When donating materials to the Library, please include your name and address if you would like to receive such an acknowledgment.

Journals

  1. How do I find out whether you have a particular journal available electronically?

    Check the online Journal Holdings List. This alphabetical listing covers all periodicals subscribed to by the Library, including electronic journals and full-text journals from Web-accessible periodical databases to which the UW-W subscribes. Off-campus access to non-print periodicals is restricted to UW-W students, faculty, and staff. Some of the online periodicals are restricted to password access only for both on- and off-campus users.

  2. Do you have a listing of journals available on the ground floor, and a system to locate them by the numbered shelves?

    Yes, a bound periodicals stack directory is posted at various points on the first floor of the Library. You can also search the online Journal Holdings List, which provides the most current holdings information.

  3. Can I cut pictures out of older magazines in the Library?

    NO. Cutting or removing anything from any Library materials--such as books, magazines, journals, and newspapers--is not allowed. However, the Library does keep some donated magazines for this purpose; donated magazines available for cutting are kept in the Periodicals staff area and are available between 8:00 a.m. and 4:30 p.m., Monday through Friday. Ask at the Circulation Desk on the main floor of the Library for assistance, and they can contact the appropriate staff member for you.

Remote Access

  1. How can I see what books and media the Library has when I'm off-campus?

    You can find this information with a Web browser (e.g., Firefox® or Internet Explorer®) using Research@UWW

  2. Can I access the online databases such as ProQuest Newsstand (ProQuest®) or PsycInfo (EBSCOhost®) from off-campus?

    Yes. When you click on the online database of your choice from any of the Library Web pages from off-campus, a window will pop up asking for your UW-W netID and password. If you need additional help, see the Library Services for Off-Campus Users Web page.

  3. I am a distance education student. Can I access Library resources without having to come to campus?

    Yes, both Research@UWW as well as individual Library online databases can be accessed from off campus. For more information, see our Library Services for Off-Campus Users Web page.

Reserves

  1. How can I check the online library catalog to see what my professor has on reserve for my class? Is my reserve item available electronically?

    To access the Course Reserves section of the online library catalog, click on Reserves on the Library's home page. If you are accessing reserves from off-campus, you will need to then log in with your netID and password in order to access the course reserves.

    You can search for reserves by instructor, department, and/or course. Because reserves are sometimes used for more than one class, we recommend searching by instructor only. Click on the down arrow in one of the categories to see a list of instructors' names, departments or course numbers. Select one by clicking on it and then click Search to get the list of items on reserve. From the list, click on a linked title to open the record. All electronic articles for a particular class are under one link titled, for example, Articles for Course 301--Organizational Behavior. This link is at or near the top of the list of search results. Click on this link to see a list of the electronic reserve articles for that class.

    If the item is available electronically, you will see the heading E-Items in the record next to the name of the electronic item(s). Each file name will be a link; clicking on the link will open the article in Adobe Reader. You will need this program on your computer in order to open an electronic reserve article. It is recommended that you use Adobe® Reader® 4.0 or above.

    If the title's record does not have an E-Items heading, that means the reserve item is not available electronically, and you need come to the Library to check it out from the Circulation Desk.

Borrowing Materials

  1. As a UW-Whitewater student, can I check out materials from other University of Wisconsin libraries?

    Yes, other University of Wisconsin libraries allow you to check out materials. You will need to show a valid UW-Whitewater ID card and follow the rules of the library you use. See also the information on Universal Borrowing below.

  2. What is UB (Universal Borrowing)?

    Universal Borrowing allows you to search the online library catalogs of other UW System campuses for books and media not available at UW-Whitewater. (Items that do not circulate, such as reference books, cannot be borrowed via UB.) You can then request needed item(s) online from any campus Library and it will be delivered to UW-Whitewater's Circulation Desk within 2-4 business days for you to pick up. There is no charge to use UB.

    To begin, go to Research@UWW. Perform your search. Find the record for your item. If the item is available, request it by clicking the Request link under the record. Click You must sign-in in order to make requests. Sign in with your NetID and password (same as your email). Choose a library then click Create UB Request. Once your request is complete, click Sign Out at the top of the page. You can check the status of your request in the My Account section of Research@UWW.

  3. What is ILLiad?

    ILLiad is an online system for borrowing materials through interlibrary loan or document delivery. Interlibrary loan allows UW-Whitewater faculty, staff, and students to borrow materials not owned by this Library from other libraries. Document delivery allows UW-W faculty, staff, graduate students and distance education students to request articles owned by this Library in print or microform; these articles will be scanned by Library staff and made accessible via the user's computer desktop. The cost for both services is $1 per request.

    Access ILLiad either through the Find It menu of services (see What is Find It?, above), or by choosing My Accounts on the Library's home page, and then logging into ILLiad. After logging in, either fill out the form for the item you are requesting or verify the information already in the form, and submit your request. You can check the status of your request by logging in to ILLiad and clicking the View/Modify Outstanding Requests button. Remember to logout/exit ILLiad at the end of each session.

Using Library Computers

  1. Can anyone use the computers in the Library?

    Yes, the Library's public access computers can be used by anyone. Although all of the computers ask for a UW-Whitewater netID and password to login, a guest login is available for non-university patrons.

  2. Can I read my e-mail in the Library?

    Library users wishing to read e-mail in the Library may do so on any of the public access computers.

  3. Can I do word processing in the Library?

    Yes, Microsoft Office Suite is available on most of the public access computers in the Library.

  4. Can I listen to CDs or Web sites with audio on a Library computer? Do you have headphones for the computer?

    Yes. Patrons wishing to listen to CDs or Web sites with audio may bring in their own headphones or ask for headphones at either of the public service desks on the main (second) floor. Plug the headphones into the port at the front of the computer workstation, and adjust the volume control on the headphones' cord as necessary. Patrons on the first or third floors should make sure the volume control is turned low, so as not to disturb others on these quiet floors.

  5. I forgot my flash drive. How can I save my document?

    Students may use a personal UW-Whitewater account on Google Drive as an option for online document storage. Information on setting up this free account, as well as information on other file storage options, can be found on the Online File Storage Information page on the iCIT Web site.

  6. Does the Library have laptop computers available for checkout?

    The Library has laptop computers available for students for 4-hour checkout periods as well as a limited number for overnight checkout periods. You will need a current UW-Whitewater student ID to check out a laptop. For more information, including overdue fines, see the Laptops & Other Equipment Web page. The Library has some laptop computers available for checkout by UW-Whitewater faculty and staff, but availability is limited.

  7. Do I have to pay for printing at the Library?

    Black and white printing in the Library is free for UW-Whitewater faculty, staff, and students with a netID. For non-UW-W users, printing is 10 cents per page. Color printing is available to all users for a small fee. See the information on color printing, above.

Wireless Access

  1. How do I configure my personal laptop computer so I can connect to wireless access in the Library?

    See the Instructional, Communication & Information Technology Wireless information Web page. This page has a link to information about what you need to do to connect to wireless access.

  2. Can I connect to wireless in the Library if I am not affiliated with the university?

    Currently, wireless access is restricted to UW-Whitewater faculty, staff, and students only. No guest access is available.

  3. Can I print from the wireless network using my personal computer?

    Students can print to the General Access Labs and the Library from their personal computers, including laptops connected to wireless. To set up access to this service, you will need to download and install software to your computer. This software will add a new printer to your computer for UW-W General Access Printing. For instructions, see the iCIT's Lab Printing webpage.

Last revised: AH - 08/04/2014

Location

Andersen Library
University of Wisconsin-Whitewater
800 West Main Street
Whitewater, WI 53190-1790

Contact the Library

Circulation Desk: 262-472-5511
Reference Desk: 262-472-1032

54.235.51.243